What Happened to Gus?

This was Gus. He was our puppy and he died at puppy palace...

Gus the puppy

On July 22, 2023, a woman named Holly B. reviewed The Puppy Palace on Yelp and told the world how Gus, the puppy her family had planned to take home, died at The Puppy Palace.

(Note: Please disregard Yelp’s “Not Recommended” rating for Holly’s review. The site’s automated software likely mistook it for an unhelpful “rant” because it’s long and her only review.) 

A short, sad life

Puppy mills are large-scale breeding operations that put profit before the well being of dogs. The Puppy Palace in Manchester, NH sells dogs from puppy mills located in the Midwest. One of those dogs was Gus.

Bred in Missouri, Gus arrived at The Puppy Palace on May 25, 2023 in poor health and was not seen by a veterinarian for seven days. When finally examined, the veterinary report shows that Gus was riddled with hookworm and Giardia.

Veterinary report for Gus

According to Holly, Gus also had a cough that she noticed days after his arrival.

He was lethargic, his eyes and nose were runny, and he was not gaining weight like a healthy puppy.

Holly goes on to write that the store told her that Gus had some kind of respiratory issue and would be treated with antibiotics.

On June 7, Holly went to see Gus, but he was not on display with the other puppies. According to her review, she was told Gus was heavily sedated due to his antibiotic treatment and was resting in the back.

Gus was found dead the morning of June 8, 2023 when staff opened the store.

March 27, 2024 — Remembering Gus on what would have been his 1st birthday

March 27, 2024 — Remembering Gus on what would have been his 1st birthday

Gus was only one of many sick puppies

Gus is just one of many sick dogs who have passed through The Puppy Palace in Manchester. Below we share accounts of some other sick puppies and their stories.

You can find many more complaints about The Puppy Palace on Yelp and Google reviews.

About Kilo the Puppy

We caught up with this very unhappy customer outside The Puppy Palace on July 29, 2023. His puppy, named Kilo, was extremely sick.

About Chili the Puppy

My son bought his dog there…..$6,000 later! Picked up his Husky on Sunday August 27th….assured he was all healthy and ready to go home. Well on Tuesday (2 days later) he was at the emergency room veterinary hospital with a very sick dog. $$$$. My son WILL be taking legal action. It’s funny how the sales person was checking in to see how the puppy was doing. When my son told him the dog was very sick…. Those texts stopped immediately. I wonder why?! They knowingly sold a sick puppy!

Bought a Sick Pet Store Puppy? What You Can Do

Many people unknowingly buy a sick puppy from a New Hampshire pet store. If this happens to you, there are things you can do to help prevent it from happening to other people and puppies. Contact us if you need help.

1. Contact the Better Business Bureau. You can file a complaint online with the Better Business Bureau. This is an important step because Better Business Bureau reports stay on file and are available for others to read.

2. Contact the New Hampshire attorney general and file a Consumer Complaint. You can file your complaint electronically or by printing and mailing a form.

3. Contact animal control. Animal control in the town/city where the pet store is located may not have jurisdiction over the store, but it’s good to alert them to your situation. Animal control officers are busy people, so be prepared to leave a message.

  • Manchester Animal Control: (603) 792-5461
  • Nashua Animal Control (Bob Langis):
    (603) 594-3500
  • Hudson Animal Control:
    (603) 886-6011 or
    (603) 889-PETS (7387) or
    jmcmillan@hudsonnh.gov
  • Lebanon Police: (603) 448-1212
4. Contact the New Hampshire Department of Agriculture and make a complaint. Call (603) 271-3551 (8:00 am–4:00 pm, M-F) or send email to the following three addresses:
  • Dr. Nathan Harvey, Assistant State Veterinarian: nathan.d.harvey@agr.nh.gov
  • Anna Richards, Veterinary Technician: anna.l.roberts@agr.nh.gov
  • Pet vendor complaints: petvendingcomplaints@agr.nh.gov

5. Contact the media. Local news outlets are always looking for human/animal interest stories. Reach out to New Hampshire newspapers, radio stations, and television channels via “tip lines” or contact an investigative reporter directly. Provide as much documentation as you can (photos, video, receipts). 

  • To Contact WMUR, call (603) 669-9999 or send email to breakingnews@wmur.com
  • To contact the Union Leader call (603) 668-4321 ext. 757 or email news@unionleader.com
  • To contact NHPR, call (603) 228-8910 or email news@nhpr.org

7. File a complaint with the breed club or registry. If your puppy came with breed registration papers, contact the registry. You might also contact the parent breed club for the breed of your dog.

Pet Store Puppies

Bought a Sick Pet Store Puppy? What You Can Do

Many people unknowingly buy a sick puppy from a New Hampshire pet store. If this happens to you, there are things you can do to help prevent it from happening to other people — and puppies. Follow these suggestions, and contact us if you need help.
It is well documented that the majority of pet store puppies come from “puppy mills.” A puppy mill is a commercial breeding operation that disregards the well-being of dogs for profit. Animals are housed in crowded and often unsanitary conditions. To maximize profits, female dogs will be bred at every opportunity with little or no respite between litters. When they are worn out or no longer able to reproduce, breeding females are often killed.
Photo Credit: Michelle Heath Photography

Despite the growing trend to adopt a homeless dog rather than support an industry that profits from bringing more animals into the world, there are five pet stores in New Hampshire that still sell puppies.

These pet stores purchase dogs from commercial breeders located in faraway places such as Arkansas and Missouri. The puppies are handed over to truck drivers to be transported halfway across the country to New Hampshire, displayed like a product, and sold to anyone with a credit card.

Petition in Opposition to Selling Puppies in Pet Stores

A significant number of puppies sold at pet stores come from large-scale, commercial breeding facilities where the health and welfare of the animals are not adequately provided for (“puppy mills”). Puppies produced in puppy mills often have health and behavioral issues, which many consumers are unaware of when purchasing these animals due, in part, to misleading sales tactics of pet stores. These health and behavioral issues can impose exorbitant financial and emotional costs on consumers.

Manchester is a city built on the backs of its own citizens. For this reason, practices which aim to take advantage of our citizens or the animals they love have no place in our city.

As such, I oppose allowing the sale of puppies in Manchester, NH pet stores.

Petition in Opposition to Selling Puppies in Pet Stores

A significant number of puppies sold at pet stores come from large-scale, commercial breeding facilities where the health and welfare of the animals are not adequately provided for (“puppy mills”). Puppies produced in puppy mills often have health and behavioral issues, which many consumers are unaware of when purchasing these animals due, in part, to misleading sales tactics of pet stores. These health and behavioral issues can impose exorbitant financial and emotional costs on consumers.

Manchester is a city built on the backs of its own citizens. For this reason, practices which aim to take advantage of our citizens or the animals they love have no place in our city.

As such, I oppose allowing the sale of puppies in Manchester, NH pet stores.

%%your signature%%

319 signatures
Signatures
319 juliana m. derry, nh
318 Heather S. Boscawen, NH
317 Mary A. Concord, Nh
316 kyle a. merrimack, nh
315 Tom O. Nashua, New Hampshire
314 Jen W. Hillsborough, NH
313 Lyn F. Manchester, NH
312 Liz H. Deering, NH
311 April G. Hudson, NH
310 Patricia R. Palm Coast, FL
309 Heidi S. Pelham, NH
308 Michael Q. Concord, NH
307 Kathryn D. Concord, NH
306 Denise M. Nashua, NH
305 Nina H. Rye, NH
304 M J. Kingston, NH
303 Jennifer M. Weare, NH
302 Jeannine O. Manchester, NH
301 Barry R. Nashua, NH
300 Melissa M. Manchester, NH
299 Laurel W. York, ME
298 Tatum T. Weare, NH
297 Janet F. Salem, Nh
296 Peggy B. Winchester, NH
295 Jen F. Portsmouth, NH
294 Christina C. Amherst, NH
293 Kathryn D. Kittery, ME
292 AJ C. Manchester, NH
291 Caitlin D. Manchester, NH
290 Dave G. Manchester, NH
289 Matthew R. Hooksett, NH
288 Martha M. Seabrook, Nh
287 Melissa D. Pembroke, NH
286 Kim T. Manchester, NH
285 Victor A. Manchester, Nh
284 S P. Manchester, NH
283 Kristin R. Manchester, Nh
282 Malcolm S. Manchester, NH
281 Linda R. Chichester, NH
280 Olivia C. Hudson, NH
279 Samantha M. Hooksett, NH
278 Jacqueline B. Manchester, NH
277 Alyson L. Manchester, NH
276 Jocelyn T. Manchester, NH
275 Amanda R. Pembroke, NH
274 Tracy F. Salem, NH
273 Robin G. Windham, NH
272 Brianna P. Nashua, NH
271 Mary Lou D. Webster, NH
270 barbara B. Nashua, New Hampshire
269 Stefanie P. Concord, NH
268 Matthew S. Pembroke, NH
267 April F. Chichester, NH
266 Erin D. Derry, NH
265 Paul V. Manchester, NH
264 Carolyn B. Amherst, NH
263 Mickie F. Nashua, NH
262 Kristina B. Franklin, NH
261 Megan a. Manchester, Nh
260 Bri b. Dover, NH
259 Angelica C. Manchester, NH
258 Michael M. MANCHESTER, NH
257 Link M. Marlow, NH
256 Diane D. Manchester, NH
255 Brenna D. Manchester, NH
254 Jennifer L. Manchester, Nh
253 Shelbie A. Manchester, NH
252 Victoria B. Manchester, NH
251 JOANNA R. Nashua, NH
250 Gail S. Manchester, NH
249 Linda B. Tilton, NH
248 Jacqueline B. Manchester, NH
247 Mary M. Bedford, NH
246 Debbie C. Plaistow, NH
245 Jeany W. Manchester, N.H
244 Colleen B. Derry, NH
243 Sarah V. Manchester, NH
242 Zohair N. Manchester, NH
241 Kathy B. Nashua, NH
240 Suzanne H. Manchester, NH
239 Kim R. Manchester, Nh
238 Jocelyn T. Manchester, NH
237 Mary B. Chester, NH
236 Matt W. Nashua, NH
235 Laura S. Bedford, NH
234 Joanne T. Portsmouth, NH
233 Andrew D. Concord, NH
232 Anita F. Manchester, MI
231 Jeanne T. Concord, NH
230 D L. Chester, Nh
229 Brianna B. North Andover, MA
228 Hannah C. Manchester, NH
227 Dawn C. Raymond, NH
226 Amy S. Stuart, FL
225 Shelley D. Manchester, NH
224 Patty T. Hobe sound, FL
223 Roberta L. Manchester, New Hampshire
222 Lauren N. Manchester, NH
221 Dorothea H. Brighton, CO
220 Mary M. Bedford, NH
219 Dennis M. Campton, New Hampshire
218 Mandy E. Fitzwilliam, NH
217 Siiri C. Lewiston, Maine
216 Katie M. Manchester, NH
215 Erin M. Concord, NH
214 Sandra S. Canterbury, NH
213 Karen C. Stuart, FL
212 Becky M. Stuart, Fl
211 Lisa A. Merrimack, Nh
210 Andrew M. Warner, NH
209 Jessica K. Wolfeboro, NH
208 Emily K. Warner, NH
207 Andrew K. Goffstown, NH
206 Meaghan T. New Boston, New Hampshire
205 Taylor F. Kingston, NH
204 Pamela L. Kingston, NH
203 Diana K. Manchester, NH
202 Marie D. Palm City, FL
201 Tracie L. Jensen Beach, FL
200 Sabrina H. Allenstown, NH
199 William B. Jupiter, Fl
198 Patricia R. Epsom, NH
197 Courtney S. Bow, NH
196 Laura R. Pembroke, NH
195 Sara B. Derry, NH
194 Cara B. Chester, NH
193 Shaye D. Manchester, NH
192 Pattie F. Hampstead, NH
191 Ellen Q. Manchester, NH
190 Brooke A. Manchester, NH
189 Theresa F. Manchester, NH
188 Julie M. Manchester, NH
187 Tone G. Milford, NH
186 Joseph L. Merrimack, NH
185 Cynthia G. Merrimack, NH
184 Terri H. Manchester, NH
183 Paula D. Derry, New Hampshire
182 Ellen M. Danville, NH
181 Cynthia S. Manchester, NH
180 Kathleen G. Auburn, NH
179 Maura S. Manchester, NH
178 Melissa F. Nashua, NH
177 Kate r. Manchester, NH
176 laura p. HUDSON, NH
175 Taylor L. Manchester, NH
174 Ruth T. Salem, NH
173 Julia T. Newfields, New Hampshire
172 Ali K. Nashua, NH
171 Hunt M. Machest, Ng
170 Donna W. Chester, NH
169 Kay C. Epsom, NH
168 Michelle F. Concord, NH
167 Melanie O. Concord, NH
166 Randi C. Manchester, NH
165 Maureen E. Nashua, NH
164 Jessica C. Chester, NH
163 Brooke S. Manchester, NH
162 Dianna C. Manchester, NH
161 Melina T. 03054, Nh
160 Ron C. Manchester, NH
159 Julia H. Manchester, NH
158 Erica S. Windham, NH
157 Susan M. Derry, Nh
156 Kristen G. Hudson, NH
155 Kenneth R. Manchester, NH
154 Shannon J. Manchester, NH
153 Anita K. Manchester, NH
152 Leigha M. Kingston, NH
151 Grace B. Manchester, NH
150 Derek K. Raymond, Nh
149 Veronica H. Epping, NH
148 James G. Raymond, NH
147 Andrea M. Manchester, New Hampshire
146 Kristen W. Andover, MA
145 Rachel P. Manchester, NH
144 Francine B. Windham, Nh
143 Joanne L. Londonderry, NH
142 Shannon W. Groveland, FL
141 Mary-Ann O. NEW BOSTON, New Hampshire
140 Steve O. NEW BOSTON, NH
139 Kendal S. Bedford, NH
138 Megan R. Fitchburg, MA
137 Brienne D. Goffstown, NH
136 Kelly P. Loudon, NH
135 Susan P. Raymond, NH
134 Christine K. Pittsfield, NH
133 Nancy R. Manchester, NH
132 Nathan B. Dover, NH
131 Tammy L. Manchester, NH
130 Meg L. Manchester, NH
129 T A. Manchester, Nh
128 Jessica D. Litchfield, NH
127 Trois M. Goffstown, NH
126 adrien h. Manchester, NH
125 Earline B. Warner, nh
124 Gabrielle L. Manchester, NH
123 Amy D. Salem, Nh
122 Dylan P. Portland, Maine
121 Stacey L. Manchester, NH
120 Ben L. Belmont, New Hampshire
119 Kerry G. Brewster, MA
118 Sarah M. Rochester, NH
117 Brenda K. Manchester, Nh
116 Andrea F. Manchester, NH
115 Karen J. Boxborough, string:MA
114 Jennifer R. Manchester, NH
113 sharon p. EPPING, nh
112 Michael L. Milo, Maine
111 Stephanie K. Dublin, NH
110 Antonio R. Manchester, Nh
109 Rosemarie Y. Manchester, NH
108 Cathy C. Strafford, NH
107 Sarah D. Manchester, NH
106 Michaella F. Milford, NH
105 Eileen M. Manchester, NH
104 Kristen R. Manchester, NH
103 Rob R. Merrimack, NH
102 Alex M. Manchester, NH
101 Melanie B. Manchester, Nh
100 Wendy S. Hudson, NH
99 Carole F. Stratham, NH
98 Kori W. Manchester, NH
97 Ann W. Framingham, MA
96 Sarah F. Hudson, Nh
95 Carin L. Kingston, NH
94 Suzanne F. Milford, NH
93 Jeannine B. Northwood, NH
92 Kaylie M. Salisbury, Nh
91 Julizah S. Manchester, New Hampshire
90 Tom B. Litchfield, New hampshire
89 M M. Manchester, NH
88 Gabby M. Pembroke, NH
87 Heather R. Hollis, Nh
86 Kelsey M. Concord, Nh
85 C G. Manchester, New Hampshire
84 Alicia L. 03102, Nh
83 Prudence D. Manchester, NH
82 Tatum T. Weare, NH
81 Sue M. Grantham, NH
80 Gabrielle L. Johnson, VT
79 Samantha N. Manchester, NH
78 Whitley B. Manchester, Nh
77 Jessica O. Goffstown, NH
76 Amanda B. Manchester, NH
75 Autumn L. salem, nh
74 Nicole R. Nashua, NH
73 Kelly H. Manchester, Nh
72 Trisha B. Londonderry, NH
71 Angelique T. Manchester, Nh
70 George R. Manchester, NH
69 Samantha L. Manchester, Nh
68 Janice D. Manchester, NH
67 Alexander N. Derry, NH
66 Kat L. Manchester, NH
65 Angie L. Londonderry, NH
64 Caitlyn M. Derry, NH
63 Jaime O. Manchester, Nh
62 Linda G. Manchester, NH
61 Caitlyn D. Manchester, NH
60 Amanda G. Lawrence, US-NH
59 Meaghan M. Manchester, 0
58 Angel G. Manchester, NH
57 Tiffany R. Manchester, NH
56 Gina Q. Manchester, Nh
55 Katie M. Manchester, NH
54 JoEllen R. Pepperell, MA
53 Sabrina K. Manchester, Nh
52 nichole w. Manchester, NH
51 Anne R. Manchester, NH
50 Angela M. Manchester, NH
49 Ashley M. Manchester, Nh
48 Dee H. Manchester, NaH
47 Lily T. Manchester, NH
46 Shawna D. Manchester, NH
45 Keith L. Meredith, NH
44 Linda D. Raymond, NH
43 Sydney H. Litchfield, NH
42 Amanda C. Manchester, NH
41 Alicia S. Manchester, NH
40 Erin S. Derry, NH
39 Katherine Z. Merrimack, NH
38 Tarah H. Manchester, NH
37 Melissa M. Manchester, Nh
36 Cristina J. Derry, NH
35 Jeannie R. Manchester, NH
34 Daniel D. Manchester, NH
33 Elizabeth P. Hooksett, NH
32 Drew P. Hooksett, NH
31 Brielle B. Derry, NH
30 Melissa V. Windham, Nh
29 nicole p. raymond, NH
28 Angi B. Auburn, NH
27 Davi C. Derry, NH
26 delaney y. Epping, NH
25 Wilhelmine E. Manchester, Nh
24 Sophia L. Derry, NH
23 Laura G. Goffstown, NH
22 Crystal C. Manchester, NH
21 Sebastian B. Lowell, MA
20 alianna v. londonderry, nh
19 Nicole A. Charlotte, NC
18 jules d. manchester, nh
17 spencer s. Concord, NH
16 Linda B. Bow, NH
15 Christopher F. Manchester, NH
14 Ashley M. Manchester, Nh
13 Jaylynn S. Manchester, NH
12 Mary S. Manchester, NH
11 Cessie H. Waxahachie, TX
10 Jess P. Belmont, Nh
9 Sharon S. Manchester, NH
8 Rebecca J. Manchester, Nh
7 Adriana M. Hudson, Nh
6 Elizabeth F. Merrimack, NH
5 Elizabeth S. Derry, NH
4 Brian T. Acton, Maine
3 Jodie A. Nashua, Nh
2 Elisa O. Bedford, Nh
1 Joan O. Amherst, NH