On July 22, 2023, a woman named Holly B. reviewed The Puppy Palace on Yelp and told the world how Gus, the puppy her family had planned to take home, died at The Puppy Palace.
(Note: Please disregard Yelp’s “Not Recommended” rating for Holly’s review. The site’s automated software likely mistook it for an unhelpful “rant” because it’s long and her only review.)
A short, sad life
Puppy mills are large-scale breeding operations that put profit before the well being of dogs. The Puppy Palace in Manchester, NH sells dogs from puppy mills located in the Midwest. One of those dogs was Gus.
Bred in Missouri, Gus arrived at The Puppy Palace on May 25, 2023 in poor health and was not seen by a veterinarian for seven days. When finally examined, the veterinary report shows that Gus was riddled with hookworm and Giardia.
According to Holly, Gus also had a cough that she noticed days after his arrival.
Holly goes on to write that the store told her that Gus had some kind of respiratory issue and would be treated with antibiotics.
On June 7, Holly went to see Gus, but he was not on display with the other puppies. According to her review, she was told Gus was heavily sedated due to his antibiotic treatment and was resting in the back.
Gus was found dead the morning of June 8, 2023 when staff opened the store.
About Kilo the Puppy
We caught up with this very unhappy customer outside The Puppy Palace on July 29, 2023. His puppy, named Kilo, was extremely sick.